About Canning Medical Centre

Quality healthcare you can trust

Canning Medical Centre provides trusted healthcare services to patients throughout Fremantle, working with patients young and old. Our friendly clinic is staffed by a team of doctors and nurses who can handle all types of conditions and who will always make you feel incredibly welcome.

At Canning Medical Centre, we also offer urgent primary care services as required and provide personalised care plans for all of our patients. This means you can always expect treatment that’s tailor-made to meet your individual needs.

History

Established in the 1920s by Dr Basil Hallion in North Fremantle, Canning Medical Centre has been providing trusted healthcare services in the area for around 90 years. The practice was later passed on to Dr Max Canning in the 1950s, who was instrumental in building the current medical centre on High Street.

Assisted by a team of fellow doctors, Dr Canning continued to work in Canning Medical Centre until his death in 1995. His commitment to both the individual patient and the community as a whole lives on through the present-day medical team, which provides the same high-quality healthcare.

In 2017 the practice undertook a complete renovation internally and externally, the renovation will ensure the continuance of the quality healthcare that Canning Medical Centre has provided over the past fifty years.

Our ethos

Canning Medical Centre is committed to providing comprehensive continuing general practice care to all individuals and families in the local community. We greatly value our patients, and as such, all consultations and medical records are kept strictly confidential.

Doctors

All of the doctors at Canning Medical Centre have an active commitment to continuing medical education and quality assurance. view our doctors

Registrar doctors

As Canning Medical Centre is a teaching practice, registrar doctors are also available for patients to see.

Recalls

Our recall system consists of SMS text message, letters or phone
calls from the nursing staff depending on the health issue as to
which method is used. For a full view of this policy please visit our
website or call and speak with our nurse.

Urgent Results
For all urgent results either a nurse or doctor will call the patient to
give them their results over the phone or let them know they need to
attend for a follow up appointment. If a patient does not answer or
the phone number is incorrect/disconnected then a letter will be
sent to the patient’s listed address. Messages will only be left if the
patients name is stated on the answering service.

How do I get my pathology results?
Please call 9335 6822 and request an appointment to discuss with
your GP. Please note the nurse may attempt to call or sms you for a
non-urgent appointment where a booking should be made within 14
days of contact, a nurse may also call or sms regarding urgent
results where it is recommended an appointment is made within 3 to
5 days of contact.
Please be aware you will not be called for normal results.

Staff

Our trained and experienced reception staff are happy to assist you with anything you need. Our Practice Manager, is also available to help with any administration or account matters.

At Canning Medical Centre, we also provide professional psychology services through Maria Calalesina, who has experience in working therapeutically with children,

Frequently Asked Questions

How do I order a script from my doctor without seeing them?

If you unable to come into the practice and would like to order a script you can organise a Telehealth appointment. Canning Medical are now able to provide E-Scripts, where a GP can send a script token to your phone and you can use it at a pharmacy. Paper scripts are still available if you wish however, if you are unable to collect the script yourself, we require consent from yourself (the patient) authorising the nominated person to collect the script. There are particular types of scripts that will only be provided when seeing the doctor and cannot be ordered without seeing them. It is recommended that you call reception prior to coming in to collect your script to ensure it is ready.

What do I do if I have a complaint or give feedback?

If an unforeseen circumstance arises and you are not happy with the service at Canning Medical we would greatly appreciate your feedback so we can improve our service for your benefit. You may call and speak to the Practice Manager, send a letter or email addressed to the Practice Manager or request a client complaint form, which can be completed and returned to the Practice Manager. They will investigate the matter and provide you with feedback. If you wish the matter to be taken further patients may contact the Health and Disability Service Complaints Office on www.hadsco.wa.gov.au. We also have a suggestion box in our main waiting room with suggestion response sheets and pencils available.

How do I get my pathology results?

For any urgent or non-urgent recalls, you need to organise a face-to-face appointment or if you are unavailable to attend the clinic in person due to illness, a telehealth appointment with your GP. If you are after your results but have not received a recall, you will still need to organise an appointment.

How do I transfer my medical records to and from Canning Medical Centre?

If you wish to have your records transferred from your previous doctors surgery please see reception to complete a form that will be sent to your previous surgery. Please be aware that some surgeries have a transfer fee and won’t release records until paid. If you wish to have your records transferred to a new surgery from Canning Medical, you will need to complete a transfer form at your new surgery. Please note we do charge for release of medical records, please speak with reception.

How do I speak to my GP?

If you wish to speak with your doctor, phone reception who then will ask what the phone call is regarding and see if the doctor is available to take your call. If the doctor is unavailable, you may be able to discuss the matter with one of our nurses. If not, the receptionists can take your details and pass them onto the doctor for them to return your call when available.

Please note: Doctors can be extremely busy throughout the day so they may not call back until the next day. If your call is urgent we recommend booking an appointment to see your doctor instead.

How does the practice appointment reminder system and recalls work?

We offer a free SMS text messaging service, that allows patients who have registered their mobile number with reception to receive a SMS reminder message the day before the next booked appointment.

Recall SMS reminders are sent every day for non-urgent reminders. If you do not have a mobile number registered you will receive a recall/reminder letter for pap smears, diabetes reviews etc. which are posted out by our nurses when the patient is shown to be due to see their doctor for this.

How do I get urgent results?

For all urgent results either a nurse or doctor will call the patient to give them their results over the phone or let them know they need to attend for a follow up appointment. If the patient does not answer or the phone number is incorrect/disconnected then a letter will be sent in the post to the patient’s listed address letting the patient know they need to contact the practice immediately . Messages can only be left when your name is stated on the answering service.

What is the practice privacy policy and confidentiality policy?

The practice privacy policy is available to all patients. When registering as a new patient you must sign that you have read and understood the practice privacy policy. Patients are welcome to take a copy of the privacy policy by asking at reception. Canning Medical’s privacy policy is a standard policy for Australian Medical surgeries. All staff members of Canning Medical are required to sign a confidentiality form on commencing work and may not commence without this. All Australian standards are followed for patient confidentiality.

Please note: Our practice does not prescribe drugs of addiction.

We provide a translating and interpreting service

Canning Medical is a registered clinic with TIS National (Translating and Interpreting Service) to help non- English speaking patients be able to communicate with our GP’s and nurses.

TIS National has access to over 2400 contracted interpreters across Australia, speaking more than 160 different languages and dialects.

Please let our reception staff know in advance if you wish to use the TIS service when booking your appointment so we can have everything organised on your arrival.

The majority of Translating and Interpreting Service (TIS National) services are free to non-English speakers.
To find out more visit the TIS National website or phone 131 450.